4T4 focusses on the growing requirement for consumer-focused organisations to optimise customer service standards and delivery.  With the competitive environment for the B2C sector at an all-time high, 4T4 has a distinct advantage in response to this challenge.  With several years of practical business tenure in customer service design and solution execution, 4T4 can make a difference quickly to businesses who are looking to gain a tangible competitive advantage or transform their approach to delivering customer service excellence.

To enable support across the whole customer experience value chain we work with a team of associates that are experts in their field. An ability to work with the best people and companies across the industry means that our clients benefit from genuine experts who can add real value.  We measure our effectiveness on the extent to which our goals are met within the defined consulting period.   We provide our clients with a detailed overview of the expected outputs and costs of each project in advance.  We operate entirely transparently to ensure our clients achieve their overall project aims.

Key services include:

Business Services – Working with organisations to help diagnose and remedy business issues.  This includes development and design of business transformation strategy and growth plans for Target Operating Model design, HR and cultural change programs and Technology deployment in the contact centre environment, fully supported by skilled project managers

Training – Helping organisations to achieve maximum return on their people assets through coaching, support and training of the most important part of any business, their people

Customer Contact Partner Evaluation – Supporting clients with evaluating the effectiveness of existing partner relationships and the selection of new ones.  Included in this is the support of tender/procurement processes, document creation, location strategy and commercial/contractual evaluation.

Organisation Design and Development – Helping businesses assess the effectiveness of their operating structure and providing change programs for culture, operational structure and people development

Sales and Marketing Structure and Process – Supporting the review of how organisations sales functions are structured and the measurement of delivery across all aspects of business development.  This includes a review of the go-to-market planning and effectiveness and supporting

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