When dealing with a customer query, it may be necessary for agents to verify the customer’s identity before disclosing information or initiating a workflow in the contact centre. In such cases, Puzzel’s Identity and Verification (ID&V) module, powered by BankID, will help agents to guide the customer easily and securely through a simple step-by-step identity verification process.
BankID is a web app that allows contact centres to verify securely the identity of a customer during an interaction on a phone or a chat, in a visually assisted step-by-step manner. Alternatively, BankID can function as a service which can be integrated with an organisation’s existing IVR system or used in a chatbot deployment.
Key features and benefits of BankID
- Allows organisations handling sensitive personal data such as banks and governments agencies to authenticate and conclude agreements with individuals over the Internet
- Can be used for digital identification as well as signing transactions and documents in for example, online and mobile banking, e-trade and tax declaration
- It is very robust, an electronic identity document comparable to passports, drivers’ licenses and other physical identity documents. Within the European Union, BankID is an advanced signature and a signature made with a BankID is legally binding
- Highly versatile, BankID is available on smart card, computers, mobile phones and tablet devices.