We share an extraordinary passion for changing the contact centre recruitment industry as we know it and have set the course to make accessing the very best talent more accessible and transparent.
We are able to provide specialist Customer Contact Professionals in the following areas:-
- Resource Planning: Real-Time, Resource / Workforce Planning, Forecasting, Scheduling, MI / BI, Dialler and Telephony.
- Operations: Team Leaders, Contact Centre Managers, Operation Managers
- Executive Search: Chief Executive Officer (CEO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Financial Officer (CFO), Director Level, and Senior Management
- Quality & Customer Experience: Trainers, Quality Managers, Learning & Development Consultants
- Change & Transformation: Project Managers, Process Improvement, Customer Improvement
Five reasons why our clients choose us:-
- Our knowledge and understanding of how Contact Centres operate and the roles within it.
- Working relationships – we are transparent and efficient.
- Access to the best talent in the industry.
- ROI – We have the ability to fill a niche and crucial roles in a very short timeframe. Clients can now concentrate on improving revenues / streamlining processes allowing us to take the headache of recruitment away.
- Highly competitive fees and rebate terms.