has built the world’s most user-friendly conversational AI platform to let customer service teams automate customer service and has deployed more virtual agents than any other company in the world. We work with over 200 companies, including more than 100 public organizations and numerous financial institutions such as banks and insurance firms in Europe and North America.

We make it easy to build, launch and maintain a virtual agent. Drive down support costs and engage customers 24/7 with our user-friendly conversational AI platform that makes it possible to deliver quality customer experiences, at scale and without any limitations.

How We Do It

Using self-learning AI, our Automator™ technology can transform information from websites, chat logs or even old chatbots into superior virtual agents in less than 10 days. With our no-code conversation builder, it’s easy to design dynamic self-service interactions – just drag, drop and automate your way to a better customer experience.

Key Features

  • Self-learning AI transforms data from your website or chat logs into a fully-featured virtual agent in less than 10 days
  • Class-leading NLU and NLP for enhanced understanding. Successfully resolve over 90% of customer requests
  • Unlimited scalability with thousands of ready-to-go intents. Avoid a ‘cold start’ with purpose-built content for banking, insurance, telco, e-commerce, public sector and more.
  • Enterprise-grade feature set – analytics, SSO, user authentication, cloud/on-prem hosting, Virtual Agent Network™, and more
  • User-friendly, no-code conversation builder. Upskill existing support and service staff into AI trainers with our comprehensive e-learning certification program
  • Support for voice and conversational IVR
  • Multilingual support in over 25 languages
  • Integrated with leading live chat platforms
  • GDPR compliant
  • Powerful utility integrations that go beyond the chat panel – RPA, OCR, ticketing and more

Puzzel +

Since 2018, Puzzel and have collaborated to create an integration that connects the best of two worlds; artificial intelligence and humans working together to improve customer service. Seamlessly handover customers from a virtual agent to your customer support staff using the integration.

What You’ll Need

It’s easy to get started! Get a 30-day, risk-free trial of a custom-built virtual agent with up to 1,000 user intents for free. Request a trial and see why so many companies are switching to to enhance their customer experience.

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