is a Scandinavian software company that specializes in conversational artificial intelligence (AI).With a tireless dedication to machine learning, we have developed the world’s most complete software for building, implementing and operating virtual agents (VA) powered by our market-leading conversational AI.Taking advantage of robust natural language technology, unlimited scalability, enterprise-level security, and best-in-class privacy features, our numerous clients can rest assured that they provide the level of service the customers of the future expect – today.

Puzzel +

Puzzel and have, since mid-2018, collaborated to create an integration that connects the best of two worlds; artificial intelligence and humans working together to improve customer service.Seamlessly handover customers from a virtual agent to your customer support staff using the integration.

Let the virtual agent automate mundane and frequently asked questions while easily transferring more complex queries to your experienced customer service agents. Everything is handled within the same chat window so that customers enjoy a frictionless customer experience.

Agent Assist

Augment your customer service agents’ ability to answer questions with conversational AI! As support staff interacts with your customers, a virtual agent from can make relevant suggestions and provide answers directly from within Puzzel’s customer service solution. This acts like virtual second-line support, helping to ensure a consistent and timely customer experience, every time.

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