Puzzel Dialler is a powerful tool that makes more efficient use of agents’ time in contact centres and sales organisations. It is perfect for maximising a company’s marketing efforts by enabling agents to create outbound campaigns to a given list of contacts. When active, the Dialler will go through the list of contacts and call them automatically, connecting them to available agents.
Puzzel Dialler presents a sound business case for all marketing programmes in terms of maximising outreach and impact. It is far more cost-effective than hiring traditional outbound sales teams and it brings tangible time savings: contact centres can reach a far larger geographical area more quickly in a single day than a travelling sales team ever could.
Key features and benefits of Dialler
- Automated outbound calling saves time
- Highly versatile, supports a variety of campaign modes including preview, progressive, power or predictive
- Campaign calls lists are easily uploaded via the Puzzel administration portal or on Puzzel’s secure FTP server at a time and frequency to suit. They can also be added to, edited or deleted using Puzzel’s Dialler API
- Efficient call blending – in addition, the module can be used for effective Call Blending, making it easy to combine inbound and outbound calls in a seamless manner
- Strong CRM integration means information about each contact is automatically presented to the agent in a screen-pop to deliver a seamless, highly personalised service
- Increases efficiency by providing outbound services during off-peak hours without the need for manual intervention
- Call blending increases agent productivity, streamlines staffing and improves customer service.
Create effective outbound campaigns with Puzzel Dialler.