DigiDesk is a market-leading CSAT solution, measuring customer satisfaction across voice, SMS, email and other channels. We are now fully integrated with Puzzel to offer post-interaction surveys via a Puzzel ‘widget’. Survey invites can be sent automatically or manually by agents post-interaction.
All customer scores and comments are delivered to our platform in real-time and we even provide an agent-level ‘widget’ for Puzzel agents to track their own personal feedback. Supervisors can access the full DigiDesk platform, where we offer a range of real-time wallboards, with advanced text analytics and sentiment analysis.
We also offer multi-lingual surveys and even automated translation across 100 languages.
Key features and benefits:
- The DigiDesk CSAT solution is fully integrated with Puzzel
- Get up and running with post-interaction surveys fast
- As standard, we offer post-call voice (IVR), SMS and Email surveys
- Agents can send survey invites manually or we can automate
- Agents can track their customer feedback via Puzzel ‘widget’
- Supervisors can access DigiDesk to monitor all survey data
- Access powerful text analytics and advanced sentiment analysis
- Range of real-time wallboards and comprehensive set of reports
- Multilingual capability, with automated translation across 100 languages
Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).