DigiDesk is a market-leading CSAT solution, measuring customer satisfaction across voice, SMS, email and other channels. We are now fully integrated with Puzzel to offer post-interaction surveys via a Puzzel ‘widget’. Survey invites can be sent automatically or manually by agents post-interaction.

All customer scores and comments are delivered to our platform in real-time and we even provide an agent-level ‘widget’ for Puzzel agents to track their own personal feedback. Supervisors can access the full DigiDesk platform, where we offer a range of real-time wallboards, with advanced text analytics and sentiment analysis.

We also offer multi-lingual surveys and even automated translation across 100 languages.

Key features and benefits:

  • The DigiDesk CSAT solution is fully integrated with Puzzel
  • Get up and running with post-interaction surveys fast
  • As standard, we offer post-call voice (IVR), SMS and Email surveys
  • Agents can send survey invites manually or we can automate
  • Agents can track their customer feedback via Puzzel ‘widget’
  • Supervisors can access DigiDesk to monitor all survey data
  • Access powerful text analytics and advanced sentiment analysis
  • Range of real-time wallboards and comprehensive set of reports
  • Multilingual capability, with automated translation across 100 languages

Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

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