Eckoh’s CallGuard stops sensitive customer card data from entering or being stored in your contact centre environment or being seen or heard by agents. Customers use their telephone keypad or speech recognition to provide card numbers while always staying connected to a live agent.
CallGuard provides a simple and effective way to reduce fraud risk, secure sensitive data and comply with the Payment Card Industry Data Security Standard (PCI DSS). The time and effort required to attain and maintain PCI DSS compliance every year are significantly reduced due to Eckoh’s PCI DSS level one provider status.
Eckoh’s CallGuard is the most flexible secure payments solution on the market, is easy and quick to deploy, and simply layers on top of your existing tech stack needing no deep integration.
Features and benefits of Eckoh’s CallGuard
- Descopes your entire contact centre environment for PCI DSS
- Cloud, hosted, or onsite ‘light touch’ deployment
- Great user experience for both customers and agents
- Works with any IVR applications and call recording systems
- Compatible with all major PSPs
- Changes can be made to other systems as usual without impact