Indicate me provides a 360-degree view of customer service performance through a user-friendly dashboard. With our all-in-one solution, you can improve operational results and increase customer service quality. We drive higher performance with a total overview of your contact centre to provide a deeper insight into your business. Agents can always have access to their performance results and become more engaged in their development through gamification.

The optimal staffing and high productivity are crucial for a cost-efficient service. With Indicate me, you can easily identify areas of improvement and get a deeper insight to improve operational results. With the actionable customer feedback, digital call scoring and evaluation process, you can drive higher contact centre performance and increase customer satisfaction. Agents and management can stream recordings based on customer survey results and easily identify opportunities for improvement.

Follow the reason for contact for all customer channels in real-time and quickly identify any deviations. Combine the reason for contact with customer satisfaction to find gaps in internal processes.

All gathered data can be linked to an interaction, an employee and a team. This provides an excellent basis for root-cause analyses. Leaders can quickly gain insights into necessary adjustments and align performance targets with business objectives.

Key Features and benefits of Indicateme

  • Manage everything in one place
  • Increased productivity
  • Greater customer satisfaction
  • Boost employee performance through gamification
  • Smarter insights

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