IntraManager Board is a data visualization tool that lets you combine data from different data sources and easily set up dashboards showing your performance and goals.
When you are using Board in your contact centre you can create your own dashboards in a few minutes. You can either use our cool templates or build your own board to create relevant dashboards, that gives an overview of your data, momentum, and room for development. With the usage of Board, you can show your team live data and help them improve their performance and customer service.
Board lets you combine data from different data sources, which gives you an opportunity to spot tendencies and respond quickly. The tool also gives you a data-driven insight into your contact centre and your employees.
Board has a wide range of key features and benefits:
- Get started quickly with data visualization in your contact centre. Use our cool templates or build your own dashboard with our smart widgets. Once you have set up your dashboard, the data will automatically be retrieved, which creates an overview and ensures your progress.
- You can present several dashboards and games at one time by combining them into one slideshow. The slideshow is set up in just a few steps and you can show it on screens in your contact centre or share it with other users.
- Board also has built-in gamification elements. With the games, you can combine your customer service work with a team activity. When you use the games, your employees can constantly track their performance and see how close they are to the goal. This increases motivation and employee engagement.
- Highlight your employees’ performance with the smart notifications and recognized them for their achievements.
- With Board, you can quickly set up the integration and see your data live – completely without having to code.
One of the tools you can combine Board with is Puzzel. When you combine the two tools, you can create meaningful dashboards with live data, get a data-driven insight, help your team improve their performance and customer service, and recognize them for their achievements.
Experience the value of getting your Puzzel data visualized live by IntraManager Board yourself. As a Puzzel-customer, you can get a free trial on IntraManager Board for 30 days. Read more and sign-up here