Today’s digital-native consumers demand instant and hyper-personalised experiences at the touch or swipe of a finger. And they expect to be able to interact and transact with a business on their preferred channel – web, mobile app, telephony, social media, SMS or voice assistant. Koopid’s AI-powered Customer Experience Orchestration platform delivers an optimised customer journey blending powerful automation capabilities, backed up with a modern, live customer service application. Omnichannel virtual assistant and collaborative live assist technology enable businesses to engage customers via their favourite channels and deliver seamless experiences with highly capable automated self-service, all with the assurance that human assistance is just a click away. With Koopid, your customers can experience smart, digital-first self-service journeys, starting on the web, mobile app, WhatsApp, Instagram, Facebook, Twitter or SMS – with live agents joining these conversations when needed.
Koopid works with leading brands across the globe, enabling them to address the needs of their customers as demographics have dramatically shifted to a digital-first preference. Critical to success is deploying a branded experience that identifies the needs of the consumer and automates key customer needs while transitioning all others to agents after gathering key information. The Koopid Platform enables rapid deployment and simplifies the ongoing conversation management, freeing an organisation from reliance on internal technical resources or outside service providers. An intuitive, no-code/low-code service creation environment enables customer experience professionals to design and maintain a highly effective and intuitive customer experiences. The cloud-native Koopid Platform scales to meet almost limitless peaks in customer demand while meeting the most rigorous security and privacy requirements of the modern digital business. Koopid’s powerful AI engine delivers user experiences that are adaptable and personalised. Patent-pending Conversational UI technology combines natural language processing with visual AI to create intuitive, smartphone or web-optimised customer journeys. Imagine interacting with what seems like a just-in-time mobile app or website, created just for you – the user – and optimised for exactly the problem you are trying to address at this moment.
Deploying AI-powered digital engagement and automation can dramatically lower the cost of service, reduce call volumes, improve customer loyalty and greatly simplify the customer experience. In this era where superior digital experiences deliver tremendous advantage, Koopid can be a game-changer for your business.