Lumoa’s customer insight platform turns all customer feedback, tickets and conversations into actionable insights with AI.
All voices of customers in one view
See all your touchpoints in one view: NPS and CSAT surveys, chats, tickets, call recordings, emails, online reviews and social media messages.
Eliminate all manual work in creating insights
Advanced text analytics makes sure you don’t need to manually tag feedback or messages, or read through individual discussions to get an understanding of what customers are talking about.
Understand what impacts your customer satisfaction or drives customer complaints
AI automatically categorizes all feedback and conversations, and analyses how much different topics are impacting customer satisfaction, or driving customer contacts to your support.
You can easily create automatic tasks and assign topics to people or teams. Track the progress of tasks and see how your actions are impacting customer satisfaction or driving efficiencies.
Empower everyone with insights and break organizational silos
Unlimited user license policy means you can share insights across different teams from customer support, product and marketing, to insight team and top management. Easy user rights management, personalised dashboards and notifications ensure the right people have always the right insights available.
Easy to use and implement
Start with your first source of feedback in just a few clicks: no complex integration projects or long training are needed.