Puzzel’s omnichannel cloud contact centre solution integrates seamlessly with Microsoft Teams to increase cross-team collaboration and seamless, streamlined service – making your agents happy – and your customers even happier. This seamless solution means that agents are empowered to interact with their entire organisation through Teams, whether they’re working from home, in the office, or anywhere in between, all without leaving the context of the Puzzel application.

A Microsoft Teams certified partner

With Puzzel’s Contact Centre for Microsoft Teams, you can rest easy knowing our integration has been verified to deliver the quality, compatibility and reliability you and your customers deserve.

Puzzel Contact Centre for Microsoft Teams at a glance:

  • Eliminate the need for agents to switch between application windows
  • View the presence status of agents and colleagues across the organisation
  • View contacts’ calendars to better align meetings and calls
  • Connect agents with colleagues at home and in the office

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