We provide automated SaaS plug-in solutions and services which is easy to implement and effortless to monitor customers experience and loyalty. Through this, you will be able to take the right actions at the right time to ensure long-lasting and profitable relationships.
With your nps.today plug-in customer experience radar and a best practice program that is fully integrated into your existing customer engagement systems, you can easily measure, understand, and act on all customer experiences.
Key features and benefits
- Measure Customer Experience, Customer Effort Score and NPS
- Send surveys by SMS after every call
- Set-up queue triggers and antispam rules
- Identify rating reason and pains with advanced reason mapping
- Let customers share their feedback with the NPS follow up question
- Ask additional questions and/or pick up metadata
- Use the new P-GAP program for agent rating and training
- Rating status & history directly on the agent screen
- Monitor responses with live Web Dashboards
- Take actions based on alarms/notifications
- Analyze and plan training with Power Dashboards
About perception gap (P-GAP)
P-GAP is the new method to identify the gap between customer and agent perception. With NPS & CX for Puzzel, you can plan P-GAP periods for teams or individual agents. In the P-GAP period, the agent will be asked to rate the call before the customer rating. The difference between agent and customer rating is P-GAP.
Extend across customer journey with Cross-Platform and Omni Channel support
With nps.today you can extend your NPS & CX for Puzzel solution to all your IT platforms. nps.today offer native plug-in’s for all major CRM systems like Salesforce, Dynamics 365 CRM, SuperOffice, Lime etc. Plug-in’s and integrations are offered for both ERP, CRM, customer service, marketing, Office 365 and Outlook.
Push your surveys in the relevant channels like SMS and email. Pop-up or embed surveys in your online channels, in-app, or even instore stands.