Plecto provides Real-time service performance insights with KPI visualization, gamification, and coaching tools. It empowers everyone in your team to visualize their performance in real-time KPI Dashboards that are always up-to-date and accessible.
Main features of Plecto are as listed below:
Real-time data (for rapid) decisions
Make actionable, decisions that drive customer service excellence with real-time performance data for your agents and customers. Perfect your digital engagement and prioritize high-value cases with instantaneous insights into your administration portal and case management system.
Power your agents’ productivity by visualizing pre-built or customizable KPIs on real-time data dashboards. Trounce your targets with transparency – display your team’s CSAT scores, average call response time, and number of completed chats on KPI dashboards around the office!
Become the maestro of motivating your CS agents with gamification tools like instant notifications and contests. Improve team synergy and drive determination with KPI-crushing contests. Celebrate progress company-wide with real-time notifications and rewards.
Save time with automated and accurate reports
Why waste time on repetitive and run-of-the-mill reports when you can export all your demand forecasts and KPI data as auto-update reports, scheduled to be sent directly to your inbox.
Top-rate training and coaching with personalization
Crush your coaching and elevate your one-on-ones with goal-oriented performance agreements. Define personalized targets jointly agreed upon by agents and their managers. Follow progress in real-time and with full confidentiality.