Integrating Skype for Business takes collaboration inside and outside the contact centre to a whole new level, boosting agent productivity and increasing customer satisfaction. Puzzel’s built-in API connection between the Agent Application and Skype for Business allows contact centres to search for employees and their contact and calendar information, especially useful when looking for subject matter experts (SMEs) to help solve customer enquiries quickly and efficiently.

 

Fill in the form to get access to this add on