Voice Provider offers a range of natural language solutions to enable self-service, routing based on keywords and reduced live agent time.   Voice Provider designs, builds and integrates individual solutions, bespoke to requirement.  Voice Provider offers expertise in linguistic design, finding efficiency improvers for inbound IVR, solution build, tuning and integration.  Voice Provider seeks to understand commercial drivers and create natural language speech agents to improve external caller experience and internal commercial efficiencies.  Typical deployments for Puzzel customers include:

  • Keyword-based routing – sending pre-qualified calls to live agents (reduced handling time)
  • Find my nearest – self-service, replacing live agent time (fully automated)
  • Auto-attendant – fully automated switchboard

Fill in the form to get access to this add on